Page owners sign in through Facebook, choose a Page they currently manage, and see only that Page’s private workspace.
Meta will only show Pages where your Facebook account has messaging or Page-management access.
Continue with FacebookOn iPhone or Android, your phone may open the installed Facebook app. Otherwise the same secure Meta authorization continues in the browser.
Facebook access: after sign-in the Bridge lists only the Pages Meta confirms this Facebook account can manage for messaging, and connects the one you choose. Choosing a Page you already connected reopens its workspace and does not replace that Page’s persistent Messenger connection.
The access key is kept only for this browser tab and is not shown or saved in the page.
Facebook, Instagram, Shopify and response handling for this brand only.
When off, inquiries are recorded for KPI reporting but no automatic reply is sent.
Changes apply immediately.
When on, a draft is created only after a verified quotation and the customer replies CONFIRM.
Forwarded or unclear order text alone will not create a draft.
Reads GET /{page-id}/subscribed_apps for the connected Page.
1. Answers the inquiry first
Checks live Shopify price or location-level stock before replying.
2. Gets the mobile or Viber number naturally
Asks during a buying conversation, then follows up after the configured delay.
3. Prepares branded documents
Creates a quotation or a detailed package ROI PDF from verified prices and confirmed inputs.
No guessed stock, price, brand availability, or replacement. Alternatives must come from the current Shopify catalog, and their stock is checked only after the customer selects one.
Messages use the active workspace’s saved identity.
Keep placeholders such as {product} and {quantity}; the bridge fills them with verified details.
Higher priority wins. Use exact SKU rules when one product needs a special name.
Higher priority wins when more than one rule matches a product.
Browser notifications use the device's allowed system sound. Keep this dashboard open for the in-app alert tone; closed-app alerts require a later Web Push/PWA upgrade.
Secure read-only feed for this brand workspace. Only high-quality leads are exported.
Move, add, edit, or remove questions. For choices, use one line per answer: Label | score | matching words | outcome.
Leave blank to ask the customer during chat.
Click Edit to change the questions, proposition, or defaults used for future chats.
Master switch for future Messenger offers in this brand workspace.
Depletion Monitoring has not been synced.
Shown, accepted, Draft Order, and paid remain separate.
Approval is required before a learned pair can be offered.
Automatic mode includes recognized food and beverage ingredients only. Packaging, utensils, equipment, grease and unrecognized items are excluded.
Click Edit to review or replace the source. Deactivate outdated files instead of leaving conflicting guidance active.
All inquiries answered by a human within 5 minutes.
No prior-month comparisonAll inquiries answered by a human within 5 minutes.
No prior-month comparisonNo data loaded
No comparisonNo data loaded
No comparisonNo data loaded
No comparisonNo data loaded
No comparisonNo data loaded
No comparisonNo data loaded
No comparisonBot first response
Customer message to the first reply registered by this Worker.
Human first response
Customer message to the first Page reply not already logged by this Worker.
Human takeover
Time between the bot’s first reply and the human’s first reply.
| Period | Month | Inquiries | Response score | Bot first | Human first | Human takeover | Bot-resolved only | Awaiting human | Legacy unclassified |
|---|
The present month runs from the 1st through now. Last month is the complete prior calendar month. Existing history is retained; only the visible current-month score resets.
Facebook / Instagram
Not connected
Shopify store
Checking…
Meta ad account
Not configured
Website dataset
Not configured
Meta click-to-message referrals received.
Price, stock, order, package, or ROI inquiry.
Contact details, quotation, or Draft Order.
Paid revenue —
Not connected
Requires Meta spend and attributed paid orders.
Shopify website collection should be configured through the official Facebook & Instagram by Meta sales channel. Messenger/Instagram conversions use Meta’s separate Business Messaging CAPI and require page_events (Facebook) or instagram_manage_events (Instagram), plus Ads Management Standard Access. A saved ID alone is not proof of a working connection.
| Channel | Inbound received | Referral events | Verified ad referrals | Bot replies sent | Bot replies delivered |
|---|
Counts start when the privacy-minimized receipt collector first observes a live event. Older messages are not backfilled or guessed.
Messenger and bridge KPIs
In Chat Learning, choose a known account and click Exclude from measurement. Future messages, ad referrals, lead stages, conversions, learning candidates and response KPIs from that same Page-scoped account are not recorded. Existing operational chat rows remain stored but are omitted from reports.
1 · Ad to chat
Meta referral records the Page, ad ID, and customer thread.
2 · Chat progress
The bridge records genuine engagement, buying intent, quotation, and Draft Order steps.
3 · Website sale
Shopify Pixel/CAPI records checkout behavior; Shopify orders/paid confirms paid revenue for bridge ROAS.
Click-only
Meta referral received, but no customer message or buying action is recorded.
Buying intent
The customer asks about price, stock, an order, a business package, ROI, or a reseller application.
Qualified
The customer provides a mobile/Viber number, completes a quotation, or confirms a Draft Order.
| Ad / campaign | Referrals | Buying intent | Qualified | Paid orders | Paid revenue | Spend | ROAS |
|---|
Campaign and ad-set IDs appear after Meta Ads Insights is connected. Until then, referral rows can still be separated by Meta ad ID.
Checking the Page selected through Facebook Login…
Checking required messaging fields…
Brand identity, language templates, Shopify inventory and prices, branded quotations, Draft Orders, ROI, campaign qualification, lead scoring, offers, chat learning, knowledge files, KPIs, CRM routing, attribution, and paid-order ROAS remain separate from this reviewer proof screen.
Checking encrypted credentials…
Confirmed Frappe Lead records for this workspace.
Qualified records awaiting delivery or needing attention.
The bridge creates CRM leads only for high-potential ice cream machines, ice cream packages, coffee machines, or coffee packages.
Ingredient-only inquiries and existing buyers asking only for powders, premixes, syrups, sauces, beans, toppings, cups, or straws are not created in CRM.
Meta Ads, Google Ads, and organic Messenger sources are preserved when recorded. The app does not guess an ad source.
| Interest | Score | Source | Status | Frappe Lead | Updated |
|---|
No paid Shopify plugin is required. The store owner still needs to install its own approved app connection.